Refund policy
Returns & Refund Policy
Overview
We want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help. This policy outlines how returns, exchanges, and refunds are handled.
Eligibility for Returns
You may request a return if:
• The item is unused, in its original condition, and in the original packaging
• You contact us within 5 working days of receiving your order
• You provide proof of purchase (receipt, order confirmation, or invoice)
Items that cannot be returned include:
• Gift cards
• Downloadable digital products
• Perishable goods
• Custom or personalised items
• Sale or clearance items (unless faulty)
Faulty or Damaged Items
If your item arrives damaged, defective, or incorrect:
• Contact us within 5 working days of delivery
• Provide photos and a description of the issue
• We will offer a replacement, repair, or full refund depending on the situation
Change of Mind Returns
We DO NOT accept change‑of‑mind returns.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds are issued to your original payment method
• Processing times vary by bank or payment provider (typically 3–10 business days)
Shipping costs are non‑refundable, except in cases where the item was faulty or incorrectly supplied.
Exchanges
We offer exchanges ONLY for:
• Replacement of faulty items
Exchanges are subject to product availability.
Return Shipping
Unless the item is faulty or incorrect:
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• We are not responsible for items lost in transit
How to Start a Return
To initiate a return, contact us at:
📧 convictclothingaustralia@gmail.com
Please include your order number and reason for return.
Policy Updates
We may update this policy from time to time. The latest version will always be available on our website.